Reference

Our Terms & Conditions Keep Your Account Safe

When you open an account with us, these terms set out how we work together.

Account security & verificationPayment & withdrawal rulesData & privacy practices
Explore the Lobby Read FAQ
day 777 Our Terms & Conditions Keep Your Account Safe
GET IN TOUCH ABOUT TERMS

How to Reach Us if You Have Questions

Our support team is here to explain your rights under these terms, walk through payment or withdrawal disputes, and help you understand how your data is used. We respond to requests in English and keep replies under two hours during business hours. Reach out through live chat from your account dashboard, email our compliance desk, or open a ticket through the app.

Team online

Live Chat Support

Open chat from your account lobby. We respond in under two hours, Monday–Sunday, 08:00–22:00 WIB. Ask about account rules, payment holds or data requests.

Email – Legal & Compliance

Send term questions or formal data-access requests to our compliance inbox. Replies typically arrive within 24 hours. Use this channel for official requests that need documentation.

In-App Support Ticket

Open the Help menu in your app or browser lobby and file a ticket. Attach screenshots of payment issues or withdrawal concerns. Our team reviews and replies within one business day.

HOW WE PROTECT YOU

Data Security, Cookies & Account Access

We take your data seriously. Your account login, payment info and withdrawal history are encrypted end-to-end. We do not sell your data to third parties.

Encryption & Passwords

Your login is protected by industry-standard encryption. We never store passwords in plain text. Change your password in Account Settings if you suspect unauthorized access.

Payment Data Storage

DANA, OVO, GoPay and QRIS details are tokenized; we don't hold full card or bank numbers. Transactions are logged for audit trails and dispute resolution.

Cookie & Tracking Use

We use session cookies to keep you logged in and functional cookies to track fraud signals. Analytics cookies help us improve page speed. Opt out via your browser or our privacy settings.

Withdrawal Verification

Withdrawals over 5,000,000 IDR trigger manual verification. We check ID and recent deposit proof to confirm your identity and prevent money laundering.

Data Retention & Deletion

We keep account and transaction records for seven years for regulatory compliance. Close your account anytime; we delete profile data after 90 days unless you request earlier deletion.

Request Your Data

Email our compliance desk to request a copy of everything we hold on you. We'll provide it in CSV format within 14 days where local law permits.

Your Rights & Responsibilities Under Our Terms

These answers cover the most common questions we hear from players in Jakarta, Surabaya and across Indonesia about account rights, payment finality, what happens if you close your account, and how to file complaints.

Once a deposit confirms and funds appear in your account, it is final. You cannot reverse a deposit unless we identify a technical error on our side. If you made a mistake—wrong amount, wrong account—contact support immediately with proof. We'll investigate and may issue a manual reversal if we find a fault.

Withdrawals are processed within 24 hours of approval. Funds return to your original payment source—DANA, OVO, GoPay or QRIS. Bank transfer withdrawals may take an extra 1–2 hours depending on your bank. Verify your payment method is correct before confirming; we cannot reverse a withdrawal once it leaves our system.

Yes. Go to Account Settings and select Close Account. We'll lock your access immediately and hold your balance for 30 days. After 30 days, unclaimed funds are forfeited. If you want to withdraw first, do so before closing. A closed account cannot be reopened under the same email; you'll need a new account to play again.

Email our compliance desk with details of the dispute and any supporting screenshots. We'll review within three business days and either explain our decision or issue a correction. If you remain unsatisfied, escalation goes to our senior team. We follow a formal dispute process; expect a final response within 14 days.

We use your data to verify identity, prevent fraud, process payments and comply with local law. We do not sell it to third parties. You can request a full copy of your data anytime via email to our compliance team. We'll provide it in a portable format within 14 days where local law permits.

If we spot unusual activity—rapid large withdrawals, changed location, linked accounts—we may temporarily freeze your account for verification. We'll email you and ask for ID and recent proof of address. Once verified, the freeze lifts. This protects both you and us from fraud and unauthorized access.

We may update terms, but we'll notify you by email and in your account dashboard at least 14 days before changes take effect. If you do not agree, you can close your account before the new terms apply. Continued use of your account after the deadline means you accept the changes.

Related Pages

day 777 Indonesia FAQ Register day 777 Casino day 777 Login